Terms and Conditions

1. Reservations and Booking:

• Reservation Policy: Reservations can be made by phone or through our online booking system. We require a credit card to secure your booking.

• Cancellation Policy: Cancellations made at least 24 hours in advance will not incur a fee. Cancellations made within 24 hours or no-shows may be charged a cancellation fee.

• Group Reservations: For groups of 8 or more, a deposit may be required. Please contact us directly for details.

2. Menu and Pricing:

• Menu Items: Menu items and prices are subject to change without notice. We strive to keep our menu up-to-date but may occasionally offer specials or temporary changes.

• Dietary Restrictions: Please inform us of any dietary restrictions or allergies when making a reservation or ordering. We will do our best to accommodate your needs.

3. Ordering and Payment:

• Payment Methods: We accept cash, credit/debit cards, and digital payment methods. Checks are not accepted.

• Gratuity: A service charge may be added for groups of 6 or more. Additional gratuity is at the discretion of the customer.

• Refunds: We do not offer refunds for food or beverages consumed. If there is an issue with your order, please inform our staff promptly.

4. Conduct and Behavior:

• Respectful Behavior: We ask all guests to behave respectfully towards our staff and other patrons. Offensive or disruptive behavior may result in being asked to leave the premises.

• Smoking Policy: Smoking is not permitted inside the restaurant. Designated smoking areas are available outside.

5. Health and Safety:

• Food Safety: Our restaurant follows strict hygiene and food safety practices. Please inform us of any allergies or sensitivities.

• COVID-19 Measures: We adhere to local health guidelines and protocols to ensure a safe dining environment. These may include mask requirements, social distancing, or other measures.

6. Property and Personal Belongings:

• Lost Items: We are not responsible for lost or stolen personal belongings. Please keep your belongings with you at all times.

• Damage: Guests will be held responsible for any damage to the restaurant property caused by themselves or their party.

7. Liability:

• Limitation of Liability: Our liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Changes to Terms:

• Updates: We may update these terms and conditions from time to time. Changes will be posted on our website and will take effect immediately.

9. Contact Information:

• For any questions or concerns regarding these terms and conditions, please contact us at [9898111117] or [hotelmayabazar@gmail.com].

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Refund Policy

1. General Policy:

• Food and Beverage Consumption: Refunds will not be issued for food or beverages once they have been consumed. If you encounter an issue with your order, please notify our staff immediately so we can address it promptly.

• Order Errors: If there is an error with your order (e.g., incorrect item delivered), please inform us as soon as possible. We will make every effort to rectify the situation by providing a replacement or credit for a future visit.

2. Takeout and Delivery Orders:

• Order Accuracy: For takeout and delivery orders, please verify the accuracy of your order upon receipt. Any issues or discrepancies should be reported within [time frame, e.g., 30 minutes] of receiving your order.

• Refunds: Refunds for takeout or delivery orders will only be considered if reported within the specified time frame and if the issue cannot be resolved through a replacement or credit.

3. Reservations and Deposits:

• Cancellation: Cancellations made more than 24 hours in advance will not incur any cancellation fees. Cancellations made within 24 hours or no-shows may result in a charge of [amount] to cover the cost of the reserved table.

• Deposits: For reservations requiring a deposit, refunds will be issued if the reservation is canceled more than 24 hours before the scheduled time. Deposits for cancellations made within 24 hours or no-shows will not be refunded.

4. Special Circumstances:

• Health and Safety Issues: In the event of a serious issue related to health or safety, please contact us immediately. We will work with you to resolve the situation in accordance with our health and safety policies.

• Exceptional Cases: Refunds may be considered on a case-by-case basis for exceptional circumstances. Please contact our management team directly to discuss any special situations.

5. How to Request a Refund:

• Contact Us: To request a refund or address any issues, please contact our restaurant directly at [phone number] or [email address]. Provide details of your order, the nature of the issue, and your contact information.

• Review and Resolution: Our team will review your request and respond within [time frame, e.g., 3-5 business days]. If a refund is approved, it will be processed through the original payment method.

6. Changes to Policy:

• Updates: We may update our refund policy from time to time. Any changes will be posted on our website and will take effect immediately.

7. Contact Information:

• Customer Service: For any questions or further information regarding our refund policy, please contact us at [9698111117] or [hotelmayabazar.com].

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Privacy Policy

Effective Date: [04-09-2024]

1. Introduction: Welcome to [Restaurant Name] ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or engage with us in other ways.

2. Information We Collect:

2.1 Personal Information: When you make a reservation, place an order, or contact us, we may collect the following personal information:

• Name

• Phone number

• Email address

• Payment information

• Dietary preferences or allergies (if provided)

2.2 Non-Personal Information: We may also collect non-personal information such as:

• Browser type

• IP address

• Pages visited on our website

• Referral source

• Date and time of visits

3. How We Use Your Information:

3.1 To Provide Services: We use your personal information to process and manage reservations, orders, and inquiries, and to provide a personalized dining experience.

3.2 To Improve Our Services: We use non-personal information to analyze website usage, improve our services, and enhance the user experience.

3.3 Marketing and Communication: With your consent, we may use your contact information to send promotional materials, updates, and special offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

4. How We Share Your Information:

4.1 Service Providers: We may share your information with third-party service providers who assist us with reservations, payment processing, and other services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to valid requests from public authorities.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.

5. Data Security:

5.1 Security Measures: We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5.2 Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as otherwise required by applicable laws.

6. Your Rights:

6.1 Access and Correction: You have the right to access and request correction of your personal information. To do so, please contact us at [contact information].

6.2 Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in the communications or by contacting us directly.

6.3 Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations. Please contact us to make such a request.

7. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.

9. Contact Us: If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

[Hotel Mayabazar]
[No 41 Graham Street Seenivasam Pillai Road Thanjavur - 613001]
[9698111117]
[hotelmayabazar.com]

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Shipping Policy

Effective Date: [Insert Date]

1. Introduction: Welcome to [Restaurant Name]. This Shipping Policy outlines our procedures and guidelines for handling delivery orders. Our goal is to ensure a smooth and timely delivery experience for our customers.

2. Delivery Areas:

• Service Areas: We offer delivery services within [specific areas or ZIP codes]. To check if we deliver to your location, please enter your address on our website or contact us directly.

• Delivery Radius: We have a delivery radius of [distance, e.g., 5 miles] from our restaurant. Orders placed outside this radius may not be eligible for delivery.

3. Delivery Times:

• Estimated Delivery Time: The estimated delivery time is [time frame, e.g., 45-60 minutes] from the time your order is confirmed. This may vary based on demand, weather conditions, and other factors.

• Delivery Hours: Our delivery service operates during the hours of [start time] to [end time], [days of operation]. Orders placed outside of these hours will be scheduled for delivery during our next available delivery window.

4. Order Placement:

• Minimum Order: A minimum order amount of [amount, e.g., $15] is required for delivery. Orders below this amount may be subject to an additional delivery fee or may not be eligible for delivery.

• Order Confirmation: Once your order is placed, you will receive a confirmation via [method, e.g., email, SMS]. Please review the confirmation to ensure accuracy.

5. Delivery Fees:

• Standard Delivery Fee: A standard delivery fee of [amount] will be applied to all delivery orders. This fee is calculated based on the delivery distance and may vary.

• Additional Charges: Orders placed during peak hours, special events, or outside our standard delivery radius may incur additional charges.

6. Delivery Process:

• Contactless Delivery: For your safety, we offer contactless delivery options. Our delivery staff will place your order at your doorstep and notify you upon arrival.

• Delivery Instructions: Please provide clear delivery instructions when placing your order, including any specific details needed to ensure successful delivery.

7. Delivery Issues:

• Order Issues: If there are any issues with your delivery, such as missing items or incorrect orders, please contact us within [time frame, e.g., 30 minutes] of receiving your order. We will work to resolve the issue promptly.

• Delayed Deliveries: In case of a delayed delivery, we will notify you as soon as possible and provide an updated delivery time.

8. Returns and Refunds:

• Non-Returnable Items: Due to the nature of our food products, we do not accept returns. However, if there is an issue with your order, please contact us to discuss a possible resolution or refund.

• Refund Requests: Refunds for delivery orders are considered on a case-by-case basis. Please contact us to request a refund if applicable.

9. Changes to Policy:

• Updates: We may update this Shipping Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting.

10. Contact Us: If you have any questions or concerns about our shipping policy or your delivery order, please contact us at:

[Hotel Mayabazar]

[No 41 Graham Street Seenivasam Pillai Road Thanjavur - 613001]

[9698111117]

[hotelmayabazar.com]

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